Where do hospitals rate on going digital?

Posted by Debra Zalvan on Sep 21, 2016 3:32:07 PM

Will you succeed or die in digital America?

That is the question the McKinsey Global Institute (MGI) report, Digital America: A Tale of the Haves and Have-Mores”, poses to all sectors of the American economy.

Looking at it through the lens of American healthcare—to tease out a road map for the business of healthcare—the report provides a compelling argument for aggressive hospital digitalization with the following key points:

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Topics: Hospital Workflows, Quality of Care, Digital Patient Engagement, Cost of Care, Patient Satisfaction, Patient Experience, Innovation, Technology

Keep Readmissions Down and Patient Satisfaction Up

Posted by The UbiCrew on Jun 2, 2016 3:00:00 PM

Penalties for hospital readmissions, doled out by the Centers for Medicare and Medicaid Services, are expected to reach about $420 million this year. Faced with ever-increasing fines and penalties as CMS focuses more on care quality than quantity, hospitals must put a plan into place that addresses readmissions to reduce costs and improve patient care and satisfaction.

What can hospitals do to meet this goal? Guiding, educating and supporting patient self-managed care can reduce the rate of hospital admissions. Making your patients partners in their care will increase their knowledge and satisfaction—and prevent an avoidable return visit.

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Topics: Patient Outcomes, Hospital Readmissions, Cost of Care, Patient Satisfaction

7 Easy Ways to Help Doctors Connect With Patients

Posted by Betsy Weaver, Ed.D. on Sep 16, 2015 10:00:00 AM

The concept that it takes seven interactions—or “touches”—before a person becomes a customer is well documented in the marketing industry. Less is written about how this can apply in a healthcare setting. 

In this era of value-base care, patients are synonymous with customers, and engagements are the new touches. Unlike in marketing—where a touch can simply drive a sale—a touch in healthcare can really impact patient outcomes and the cost of care, build patient satisfaction and confidence and make patients feel involved in their care.

Surely, it’s time to start taking the theory of seven touches into the healthcare realm. I’ll start by offering seven easy ways you can engage/connect with/touch patients. 

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Topics: Patient Education, Patient Outcomes, Value-Based Care, Patient Provider Communication, Cost of Care, Patient Satisfaction, Patient Activation Measure

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