Tracking Patients’ Health-Related Concerns Is Key to Patient Engagement

Posted by Jo Charest on Sep 13, 2016 1:15:00 PM

Patients often face several health conditions at the same time. When speaking with their healthcare providers however, they may only mention the reason for that particular appointment and fail to bring up other health concerns that they consider to be unrelated.

This leaves you, as the healthcare provider, without the full picture of your patient’s overall health. Even with access to a patient’s electronic health record, there may be significant gaps. 

Understanding and being able to track your patients’ health-related concerns and questions is an important step toward providing better quality care. Thankfully, technology makes it easier to discover what’s happening in patients’ lives beyond the doctor’s office and hospital walls.

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Topics: Digital Patient Engagement, Patient Provider Communication, New Features

When Is the Best Time to Contact Patients?

Posted by Midge Lightbody on Sep 8, 2016 3:29:40 PM

“Targeted digital education” is a term we use often to describe how hospitals need to communicate with patients about their care. With so many healthcare terms and different meanings being tossed around, let’s take a closer look at what we mean by targeted digital education and how it prepares patients for better outcomes.

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Topics: Patient Education, Quality of Care, Digital Patient Engagement, Value-Based Care, Patient Provider Communication, New Features

How Social Media Content Attracts New Patients to Your Hospital

Posted by Debra Zalvan on Aug 17, 2016 3:00:00 PM

We discussed in an earlier post that information found on social media affects the way more than 40% of consumers deal with their health. But did you know that healthcare social media content also helps attract patients to your hospital and encourages them to return in the future?

Patients are increasingly becoming savvy healthcare consumers, shopping for hospitals the way they do other items online. They are looking for a concierge experience that combines the best care, accessible doctors, friendly nurses and amenities like private rooms and hotel-quality food. In patients’ minds, all of those items factor into a positive hospital experience.

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Topics: Digital Patient Engagement, Healthcare Social Media

Why Hospitals Need to Engage Patients on Social Media

Posted by Jackie Simon on Aug 4, 2016 8:30:00 AM

... And How to Do It Effectively

By now, most hospitals know they should be on social media, but they still struggle to understand where the value lies for them.

Consider this: More than 40% of consumers say that information found via social media affects the way they deal with their health. Social media offers hospitals the opportunity to impact health outcomes on a large scale.

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Topics: Digital Patient Engagement, Healthcare Social Media

Automatic Patient Communication Means a Better Standard of Care

Posted by The UbiCrew on May 13, 2016 11:30:00 AM

Technology is pervasive in how we manage our day-to-day activities. 89% of adults in the U.S. report using the Internet or owning a smartphone. The vast majority of patients report that they want email communication with their physician.

How can you take advantage of this ubiquity in healthcare practice? 

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Topics: Meaningful Use, Patient Education, Quality of Care, Patient Outcomes, Digital Patient Engagement, Patient Provider Communication, Technology

Digital Patient-Provider Connections are Critical to Value-Based Care

Posted by Betsy Weaver, Ed.D. on Mar 31, 2016 8:30:00 AM

You’re collecting information about your patient’s health, but what are you doing with it? Does it sit—disconnected—in your digital systems? Or does it travel seamlessly between them?

The infographic below shows how hospitals and patients efficiently form a meaningful relationship and why digital connections and education are essential to value-based care.

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Topics: Patient Education, Digital Patient Engagement, Value-Based Care, Patient Provider Communication

Patient Portal 2.0: How HealthEast Gets Meaningful Engagement From a Patient Portal

Posted by Todd Smith, MD on Feb 18, 2016 8:30:00 AM

By now it seems that every hospital has a patient portal. But is everyone—hospitals and patients alike—using them to their full potential? According to one survey, many patients still don’t know their providers offer portals. As providers, we also depend on getting patients to visit their portals to initiate patient-provider communication. When used well, portals help hospitals engage patients and meet Meaningful Use requirements. The challenge is in how to make good use of your patient portal.

HealthEast Care System was determined to use our portal to improve health outcomes through proactive, consistent health information that patients could access anywhere. Here’s how we did it.

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Topics: Meaningful Use, Patient Education, Quality of Care, Patient Outcomes, Guest Blog, Pregnancy Education, Digital Patient Engagement, Patient Provider Communication, Patient Portals, Health Care Interoperability, HealthEast Care System, Innovation, Customers

Keeping Patients More Informed About Their Care

Posted by Betsy Weaver, Ed.D. on Sep 9, 2015 8:00:00 AM

A recent study in Pediatrics suggests that patients (in this case, mothers) are not receiving consistent information and advice from their providers—Maternal Report of Advice Received for Infant Care (Eisenberg et al, August 2015)

“Mothers commonly report receiving either no advice or recommendation inconsistent advice from each of the four sources we studied [doctors, birth hospital nurses, family, and media] regarding immunization, breastfeeding, sleep position, sleep location and pacifier use.”

Before you brush off this data as just an attack on overworked nurses and doctors who are drowning in paperwork and EHR integration, I’d like to offer a different perspective.

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Topics: Patient Education, Quality of Care, Digital Patient Engagement, Patient Provider Communication

What Does Patient Engagement Really Mean?

Posted by Betsy Weaver, Ed.D. on Aug 27, 2015 11:00:00 AM
With the proliferation of patient engagement technology phrases such as patient education, patient activation and patient/provider connections have increasingly become meaningless. They now mean everything and, therefore, nothing.
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Topics: Patient Education, Digital Patient Engagement, Value-Based Care, Patient Provider Communication, Patient Activation Measure

Want to Improve Health Outcomes? Start by Building Patient Confidence

Posted by Deirdre Wilson on Aug 11, 2015 2:00:00 PM

You’ve likely heard the adage, “Confidence breeds success.” It’s a saying that doesn’t only apply to goals and achievement. Confidence can also have a powerful influence on your health.

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Topics: Meaningful Use, Patient Education, Patient Outcomes, Self-Efficacy Theory, Digital Patient Engagement, Hospital Readmissions, Self-Management of Chronic Disease, Value-Based Care, Patient Activation Measure

Making Us All Better

Digital Patient Engagement News & Strategy

Hear from the UbiCrew, our hospital clients and industry experts about how to:

  • Make meaningful, digital connections with your patients
  • Fully engage patients and attest to Meaningful Use and
  • Prove an ROI from patient education and engagement.

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