Patient Portal 2.0: How HealthEast Gets Meaningful Engagement From a Patient Portal

Posted by Todd Smith, MD on Feb 18, 2016 8:30:00 AM

By now it seems that every hospital has a patient portal. But is everyone—hospitals and patients alike—using them to their full potential? According to one survey, many patients still don’t know their providers offer portals. As providers, we also depend on getting patients to visit their portals to initiate patient-provider communication. When used well, portals help hospitals engage patients and meet Meaningful Use requirements. The challenge is in how to make good use of your patient portal.

HealthEast Care System was determined to use our portal to improve health outcomes through proactive, consistent health information that patients could access anywhere. Here’s how we did it.

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Topics: Meaningful Use, Patient Education, Quality of Care, Patient Outcomes, Guest Blog, Pregnancy Education, Digital Patient Engagement, Patient Provider Communication, Patient Portals, Health Care Interoperability, HealthEast Care System, Innovation, Customers

4 Steps to Improving Patient Experience—One Hospital's Story

Posted by Christopher Smalley on Jan 27, 2016 8:30:00 AM

In 2011, the BirthPlace at Beth Israel Deaconess Hospital–Plymouth (BID-Plymouth), in Massachusetts, was losing patients to other maternity units, and the hospital considered closing it. Instead, we decided to rebrand the BirthPlace and our outpatient OB/GYN and Midwifery practices with a focus on improving the patient experience.

We determined that we could impact patient experience best by working cross-functionally—aligning the marketing, clinical and IT teams—and implementing digital health tools that supported the new brand by improving patient-provider communication and increasing patient satisfaction.

We were right! Here’s how our hospital did it and what we learned.

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Topics: Patient Education, Hospital Workflows, Patient Outcomes, Pregnancy Education, Beth Israel Deaconess Hospital-Plymouth, Patient Experience, Health Care Interoperability

Making Patient Education Systems a Snap … with APIs

Posted by Debra Zalvan on Jun 10, 2015 10:48:03 AM

Your patients are looking for educational resources online.

In fact, about 7 out of 10 (72%) of adult Internet users say they have searched online for information about a range of health issues—especially specific diseases—according to Pew’s The Social Life of Health Information

A few weeks ago, we shared a blog post about Choosing the Right Patient Education Systems for the changing digital healthcare environment. We wrote about how the first step in an effective plan for real patient education or engagement is finding patient education systems that will help you connect with patients digitally—right where they are—online. 

White Paper: Understanding the Changing Healthcare Environment and How to Incorporate Digital Patient Education Systems

Now that you understand the need to connect with patients digitally about their health, your next question is probably, “Who has the time?” That’s where APIs come in.

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Topics: Patient Education, Quality of Care, Digital Patient Engagement, Health Care Interoperability

How Does an API Help My Hospital Prove Meaningful Use?

Posted by Betsy Weaver, Ed.D. on Apr 21, 2015 9:56:00 AM

WHAT'S AN API?

An API—or Application Program Interface—is a simple way to help your systems speak to each other and share data. APIs will become increasingly important as your hospital moves through the stages of Meaningful Use. But even if you're not there quite yet, here's what you need to know about APIs and how your hospital will use them in the future.

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Topics: Meaningful Use, HIPAA Compliance, Health Care Interoperability

Making Us All Better

Digital Patient Engagement News & Strategy

Hear from the UbiCrew, our hospital clients and industry experts about how to:

  • Make meaningful, digital connections with your patients
  • Fully engage patients and attest to Meaningful Use and
  • Prove an ROI from patient education and engagement.

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