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Why the “Best Hospitals” Focus on Patient Experience

Posted by Melissa Nelson on Aug 1, 2019 3:45:00 PM

U.S. News & World Report recently released its 2019-2020 Best Hospitals ratings. The annual rankings are designed to help patients and doctors make informed decisions about where to seek care.

Major changes in the methodology this year include the addition of patient experience data. Positive patient experience is a crucial element of maximizing patient-centered quality, and it has been shown to correlate with better outcomes.

Simply put, hospitals with the best patient experience report better financial performance and higher clinical quality. These hospitals realize that the patient experience starts in the home, before a patient is admitted, and continues long after discharge. They connect with patients and monitor their progress throughout their entire healthcare journey, outside the four walls of the hospital in patients’ everyday lives.

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Topics: Improving Patient Outcomes, Patient Engagement, Patient Experience, patient activation

Digital Patient Education [Infographic]

Posted by Debra Zalvan on Jul 11, 2019 3:00:00 PM

When patients leave the four walls of the hospital or their doctor’s office, they stop being “patients”, and go back to being people managing the details of their daily lives. Patients manage their care on their own most of the time, and the decisions they make impact outcomes and cost.

That’s where digital patient education comes in.

Our infographic shows how digital patient education bridges the gap between time as a patient and everyday life.

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Topics: Improving Patient Outcomes, Patient Engagement, Patient Experience, patient activation, Digital Education

Use Data to Prove the Impact of Your Patient Engagement

Posted by Debra Zalvan on Jun 20, 2019 11:00:00 AM

Measuring the impact of a digital education program and the benefits of patient engagement can be challenging. Statistics such as open and click-through rates indicate how patients are interacting with digital messaging and help prove the value of a patient engagement solution. But how do you know whether your patients take actions based on what they’re learning from those messages?

Ongoing patient-reported feedback and data about digital interactions provide a deeper understanding of where your patients are on their care journey—and what they need.

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Topics: Improving Patient Outcomes, Patient Engagement, Patient Experience, patient activation

Only 20% of hospitals meet 3 key maternity care standards. Do you?

Posted by Deirdre Wilson on Jun 7, 2019 2:30:00 PM

According to Leapfrog’s latest maternity care survey of more than 2,000 U.S. hospitals, only 1 in 5 are meeting national standards for lowering the incidence of 3 maternity care interventions—cesarean sections, early elective deliveries and episiotomies. Meeting these national standards means better care and outcomes for patients. It also increases a hospital’s reputation in the community, provides positive data points for expectant mothers researching their choice of hospitals for delivery, and drives down costs for both patients and payers.

Research shows early elective deliveries—performed prior to 39 weeks of gestation and without medical necessity—can result in both short and long term risks to the newborn and mother. An infant born prior to 39 weeks faces a 20% greater risk of significant medical consequences, including problems with breathing, feeding, and regulating body temperature. A baby's lungs, liver and brain go through a crucial period of growth between 37 weeks and 39 weeks of gestation. Early elective deliveries also increase the mother’s risk of postpartum depression, stronger contractions and the need for a cesarean section.

What steps can hospitals take to reduce the frequency of early elective delivery procedures?

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Topics: Improving Patient Outcomes, Patient Engagement, Patient Experience, Mobile Technology, Leapfrog, Maternity Care