Using Population Health for Personal Connections with Patients  [Infographic]

Posted by TJ Hearn on Apr 4, 2017 11:09:00 AM

For some time now, health systems have been expected to use digital technology to manage a patient’s episode of care beyond the doctor’s office or hospital.

Harnessing the wealth of data on patient populations experiencing the same care episodes, digital health technology can connect providers with their patients safely, efficiently and on a large scale.

Best of all, providers can guide whole populations through their care in a way that feels extremely personal to patients.

This infographic offers some insight. 

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Topics: Hospital Workflows, Quality of Care, Patient Outcomes, Digital Patient Engagement, Value-Based Care, Patient Provider Communication, Patient Experience, Patient-Centered Care, Technology

How Can Hospitals Use Texting to Improve Patient Care?

Posted by Jackie Simon on Jan 18, 2017 11:00:00 AM

When was the last time you talked to your friend? Your mother? Your old college roommate? Now think—did you actually talk to them? In person or on the phone?

If you’re like most Americans, you probably conversed with them via text, email or social media. In fact, a recent Gallup poll finds that texting and email are the most frequently used forms of non-personal communication for adult Americans. So is a cellphone, because even when we do use a phone, it’s typically not a landline, the survey reveals.

For all Americans under age 50, the survey finds that texting is the most dominant form of communication.

Given these changes in our own everyday interactions, why does the healthcare industry insist on sticking with old forms of communication?

Healthcare needs to embrace email and text as the preferred and most efficient patient-provider communication methods, just as we have accepted—and really, expected—email and text communication in our daily lives.

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Topics: Population Health Management, Quality of Care, Patient Outcomes, Patient Provider Communication, Patient Satisfaction, Patient Experience, Patient-Centered Care, Innovation, Technology, Texting

Where do hospitals rate on going digital?

Posted by Debra Zalvan on Sep 21, 2016 3:32:07 PM

Will you succeed or die in digital America?

That is the question the McKinsey Global Institute (MGI) report, Digital America: A Tale of the Haves and Have-Mores”, poses to all sectors of the American economy.

Looking at it through the lens of American healthcare—to tease out a road map for the business of healthcare—the report provides a compelling argument for aggressive hospital digitalization with the following key points:

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Topics: Hospital Workflows, Quality of Care, Digital Patient Engagement, Cost of Care, Patient Satisfaction, Patient Experience, Innovation, Technology

When Is the Best Time to Contact Patients?

Posted by Midge Lightbody on Sep 8, 2016 3:29:40 PM

“Targeted digital education” is a term we use often to describe how hospitals need to communicate with patients about their care. With so many healthcare terms and different meanings being tossed around, let’s take a closer look at what we mean by targeted digital education and how it prepares patients for better outcomes.

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Topics: Patient Education, Quality of Care, Digital Patient Engagement, Value-Based Care, Patient Provider Communication, New Features

CJR & MACRA—THE CONNECTION

Posted by Betsy Weaver, Ed.D. on Jun 28, 2016 1:58:52 PM

Just two months after the Centers for Medicare & Medicaid Services’ game-changing bundled payment plan, Comprehensive Care for Joint Replacement (CJR), took effect in 790 hospitals nationwide, the federal agency is headlong into another landmark innovation in healthcare.

In a June 13, 2016, address to the American Medical Association (AMA) Annual Meeting in Chicago, CMS Acting Administrator Andy Slavitt detailed how his agency will implement the 2015 Medicare Access and CHIP Reauthorization Act, known as MACRA.

What do CJR and MACRA have in common? While MACRA is a broad payment plan for individual healthcare providers and CJR is a hospital reimbursement initiative currently limited to joint replacement surgery and rehabilitation, the two are connected in important ways. This commonality forecasts the future for CMS and the entire healthcare system loud and clear.

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Topics: Quality of Care, Patient Outcomes, Comprehensive Care for Joint Replacement, MACRA

Automatic Patient Communication Means a Better Standard of Care

Posted by The UbiCrew on May 13, 2016 11:30:00 AM

Technology is pervasive in how we manage our day-to-day activities. 89% of adults in the U.S. report using the Internet or owning a smartphone. The vast majority of patients report that they want email communication with their physician.

How can you take advantage of this ubiquity in healthcare practice? 

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Topics: Meaningful Use, Patient Education, Quality of Care, Patient Outcomes, Digital Patient Engagement, Patient Provider Communication, Technology

What Is MACRA and How Does It Relate to Meaningful Use?

Posted by Betsy Weaver, Ed.D. on Mar 9, 2016 8:00:00 AM

In January 2016, Centers for Medicare and Medicaid Services (CMS) Acting Administrator Andy Slavitt announced that CMS would update Meaningful Use to focus more on patient care and outcomes.

At the same time, Slavitt brought renewed attention to the Medicare Access and CHIP Reauthorization Act of 2015—MACRA—triggering confusion among hospitals and health systems already scrambling to attest to Meaningful Use. 

Many questions arose. What is MACRA? What is the relationship between MACRA and Meaningful Use? Is Meaningful Use over?

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Topics: Meaningful Use, Quality of Care, Patient Outcomes, Patient Portals

Patient Portal 2.0: How HealthEast Gets Meaningful Engagement From a Patient Portal

Posted by Todd Smith, MD on Feb 18, 2016 8:30:00 AM

By now it seems that every hospital has a patient portal. But is everyone—hospitals and patients alike—using them to their full potential? According to one survey, many patients still don’t know their providers offer portals. As providers, we also depend on getting patients to visit their portals to initiate patient-provider communication. When used well, portals help hospitals engage patients and meet Meaningful Use requirements. The challenge is in how to make good use of your patient portal.

HealthEast Care System was determined to use our portal to improve health outcomes through proactive, consistent health information that patients could access anywhere. Here’s how we did it.

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Topics: Meaningful Use, Patient Education, Quality of Care, Patient Outcomes, Guest Blog, Pregnancy Education, Digital Patient Engagement, Patient Provider Communication, Patient Portals, Health Care Interoperability, HealthEast Care System, Innovation, Customers

3 Reasons Providers Need to Manage the Entire Episode of Care

Posted by Deirdre Wilson on Oct 6, 2015 8:30:00 AM

Preparing for the CMS Comprehensive Care for Joint Replacement Project


Research continues to find that in-home rehab after joint surgery is as cost-effective and equal in outcomes and patient satisfaction to inpatient rehab facilities.   

The most important takeaway from the latest CMS effort to rein in costs, achieve positive patient outcomes and lower hospital readmission rates and complication rates is that hospitals must now manage the entire episode of care.

CMS’s Comprehensive Care for Joint Replacement (CJR) bundled-payment program mandates that 790 U.S. hospitals take responsibility for the care quality and total cost of hip and knee replacements, from surgery out through 90 days of rehabilitation and recovery. But the writing is on the wall for all hospitals, health systems and providers: Engaging patients throughout the care continuum—before, during and after surgery—will improve outcomes, decrease readmissions, earn CMS incentive payments and avoid penalties.

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Topics: Joint Surgery, Quality of Care, Patient Outcomes, Hospital Readmissions, Value-Based Care, Patient Satisfaction

Keeping Patients More Informed About Their Care

Posted by Betsy Weaver, Ed.D. on Sep 9, 2015 8:00:00 AM

A recent study in Pediatrics suggests that patients (in this case, mothers) are not receiving consistent information and advice from their providers—Maternal Report of Advice Received for Infant Care (Eisenberg et al, August 2015)

“Mothers commonly report receiving either no advice or recommendation inconsistent advice from each of the four sources we studied [doctors, birth hospital nurses, family, and media] regarding immunization, breastfeeding, sleep position, sleep location and pacifier use.”

Before you brush off this data as just an attack on overworked nurses and doctors who are drowning in paperwork and EHR integration, I’d like to offer a different perspective.

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Topics: Patient Education, Quality of Care, Digital Patient Engagement, Patient Provider Communication

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Digital Patient Engagement News & Strategy

Hear from the UbiCrew, our hospital clients and industry experts about how to:

  • Make meaningful, digital connections with your patients
  • Fully engage patients and attest to Meaningful Use and
  • Prove an ROI from patient education and engagement.

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