--- title: The UbiBlog | Patient Engagement and Value-Based Care Analysis | Betsy Weaver, Ed.D. description: Betsy Weaver, Ed.D., CEO/President and Founder of TPR Media (d.b.a. UbiCare), is a nationally-recognized innovator in patient education and healthcare communication. She created the first email services designed to enhance hospitals’ care connections with patients and streamline processes for staff. In 2010, she created UbiCare, the first hub platform for healthcare, incorporating email, social media, text messaging and web services to engage patients and improve outcomes. --- [![logo](https://blog.ubicare.com/hs-fs/hubfs/Ubicare_Image/logo.png?width=250&name=logo.png)](http://www.ubicare.com/) - [Home](https://ubicare.com/) - [About](https://ubicare.com/about-ubicare/) - [Blog](https://blog.ubicare.com/) - [Client Login](https://mobile.ubicare.com) - [Contact Us](https://ubicare.com/contact/) ## Betsy Weaver, Ed.D. ![](https://blog.ubicare.com/hubfs/Headshots/Betsy.jpeg) Betsy Weaver, Ed.D., CEO/President and Founder of TPR Media (d.b.a. UbiCare), is a nationally-recognized innovator in patient education and healthcare communication. She created the first email services designed to enhance hospitals’ care connections with patients and streamline processes for staff. In 2010, she created UbiCare, the first hub platform for healthcare, incorporating email, social media, text messaging and web services to engage patients and improve outcomes. Find me on: ### Recent Posts ## [Increasing Well-Child Visits & Reducing No-Shows With Digital Messaging](https://blog.ubicare.com/reducing-no-shows-with-digital-messaging-and-education) Posted by [Betsy Weaver, Ed.D.](https://blog.ubicare.com/author/betsy-weaver-ed-d) on May 19, 2020 6:43:31 AM - [Tweet](https://twitter.com/share) [![](https://blog.ubicare.com/hubfs/PMA%20well-child%20visit%20blog_social_featured_image.png)](https://blog.ubicare.com/reducing-no-shows-with-digital-messaging-and-education) ## Amid significant disruptions from COVID-19, digital messaging and education brings patients back *Pediatricians have long been concerned about families skipping routine well-child visits. These visits are essential for vaccine delivery, identifying health and development concerns, and providing resources and information to patients. Pediatric Medical Associates (PMA) in Sacramento, experienced a sizable and troubling increase in missed and cancelled visits as a result of the COVID-19 pandemic. PMA confronted this challenge head-on, using SmarteXp® to educate and engage families, reverse the trend and reduce the no-shows and appointment cancellations that threatened both their patients' health and their practice.* [Read More](https://blog.ubicare.com/reducing-no-shows-with-digital-messaging-and-education) 0 Comments [Click here to read/write comments](https://blog.ubicare.com/reducing-no-shows-with-digital-messaging-and-education#comments-listing) Topics: [Patient Engagement](https://blog.ubicare.com/topic/patient-engagement), [Patient Experience](https://blog.ubicare.com/topic/patient-experience), [patient education](https://blog.ubicare.com/topic/patient-education), [pregnancy](https://blog.ubicare.com/topic/pregnancy), [COVID-19](https://blog.ubicare.com/topic/covid-19) ## [Healthcare Technology Is Closing the Gap in Breastfeeding Support](https://blog.ubicare.com/healthcare-technology-closing-gap-breastfeeding-support) Posted by [Betsy Weaver, Ed.D.](https://blog.ubicare.com/author/betsy-weaver-ed-d) on Jun 28, 2017 8:45:00 AM - [Tweet](https://twitter.com/share) [![](https://blog.ubicare.com/hubfs/Blog/breastfeeding_coffee_shop.jpg)](https://blog.ubicare.com/healthcare-technology-closing-gap-breastfeeding-support) *On June 26, NPR's Michaeleen Doucleff published [Secrets Of Breast-Feeding From Global Moms In The Know](http://www.npr.org/sections/goatsandsoda/2017/06/26/534021439/secrets-of-breast-feeding-from-global-moms-in-the-know), highlighting different cultures' approaches to breastfeeding. What follows is a response on how healthcare technology can make up for what American women lack in terms of breastfeeding support. * NPR's spotlight on the challenges that U.S. women face when it comes to breastfeeding in this culture is critically important for new moms learning to breastfeed. [Read More](https://blog.ubicare.com/healthcare-technology-closing-gap-breastfeeding-support) 0 Comments [Click here to read/write comments](https://blog.ubicare.com/healthcare-technology-closing-gap-breastfeeding-support#comments-listing) Topics: [Patient Engagement](https://blog.ubicare.com/topic/patient-engagement), [Innovation](https://blog.ubicare.com/topic/innovation), [Healthcare Technology](https://blog.ubicare.com/topic/healthcare-technology) ## [Boost Patient Satisfaction, Avoid Penalties—and Win with CJR](https://blog.ubicare.com/boost-patient-satisfaction) Posted by [Betsy Weaver, Ed.D.](https://blog.ubicare.com/author/betsy-weaver-ed-d) on Jul 13, 2016 2:00:00 PM - [Tweet](https://twitter.com/share) [![](https://blog.ubicare.com/hubfs/Blog/doctor_patient_holding_hands.jpg)](https://blog.ubicare.com/boost-patient-satisfaction) Comprehensive Care for Joint Replacement (CJR), the latest bundled payment initiative from the Centers for Medicare and Medicaid Services (CMS), has now been underway for three months. If your hospital is among the 790 required to participate, you may already know that building and leveraging patient relationships is key to getting the highest CMS reimbursements. Even if you aren’t a participant at this point, CJR and similar programs from CMS will likely expand. Paying attention now may be worth it in the long run. Under CJR, hospitals are responsible for the cost and care quality of hip and knee replacements—starting with the surgery and hospital stay, and continuing for 90 days post-discharge for rehabilitation and recovery. CMS will reward hospitals that do well, in terms of cost and care quality, with more money. And it will penalize those that don’t, making them repay a portion of their reimbursements. Patient satisfaction is one way CMS will evaluate care quality under CJR. And because the agency already requires hospitals to connect with patients digitally, through their Electronic Health Records, an effective way to develop and nurture patient satisfaction is also through digital communication. Read on to learn how! [Read More](https://blog.ubicare.com/boost-patient-satisfaction) 3 Comments [Click here to read/write comments](https://blog.ubicare.com/boost-patient-satisfaction#comments-listing) Topics: [Improving Patient Outcomes](https://blog.ubicare.com/topic/improving-patient-outcomes), [Comprehensive Care for Joint Replacement](https://blog.ubicare.com/topic/comprehensive-care-for-joint-replacement) ## [Does Your Technology Improve Patient Care & Outcomes?](https://blog.ubicare.com/technology-as-a-tool-for-better-patient-outcomes) Posted by [Betsy Weaver, Ed.D.](https://blog.ubicare.com/author/betsy-weaver-ed-d) on Jul 6, 2016 2:00:00 PM - [Tweet](https://twitter.com/share) [![](https://blog.ubicare.com/hubfs/Blog/digital_medicine.jpg)](https://blog.ubicare.com/technology-as-a-tool-for-better-patient-outcomes) The 2015 Medicare Access CHIP Reauthorization Act (MACRA) outlines plans to overhaul reimbursements to physicians, based in part on their ability to provide quality care and to improve patient experience and outcomes. One of the main goals the Centers for Medicare & Medicaid Services (CMS) has for MACRA is for individual healthcare providers to use technology as a tool for improving care in a way that’s helpful—rather than burdensome—to both patient and provider. This goal is also central to the objectives for hospitals currently participating in CMS’ Comprehensive Care for Joint Replacement (CJR) initiative. [Key to success](http://www.ubicare.com/how-to-succeed-at-comprehensive-care-for-joint-replacement) with CJR’s bundled payment program is the nurturing of patient relationships—teaching and engaging patients to be better partners in their care, ultimately to improve both their satisfaction and outcomes. And this, too, can be accomplished through digital tools that work. [Read More](https://blog.ubicare.com/technology-as-a-tool-for-better-patient-outcomes) 1 Comment [Click here to read/write comments](https://blog.ubicare.com/technology-as-a-tool-for-better-patient-outcomes#comments-listing) Topics: [Improving Patient Outcomes](https://blog.ubicare.com/topic/improving-patient-outcomes), [Comprehensive Care for Joint Replacement](https://blog.ubicare.com/topic/comprehensive-care-for-joint-replacement) [All posts](https://blog.ubicare.com/all) [Next](https://blog.ubicare.com/author/betsy-weaver-ed-d/page/2) ### Get the latest patient engagement insights. 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