--- title: Hospitals benefit from setting patient expectations early description: Set patient expectations early to improve outcomes, reduce readmission rates and prepare for the Comprehensive Care for Joint Replacement mandate. image: https://blog.ubicare.com/hubfs/Blog/Improve-joint-surgery-episode-of-care.jpg --- [![logo](https://blog.ubicare.com/hs-fs/hubfs/Ubicare_Image/logo.png?width=250&name=logo.png)](http://www.ubicare.com/) - [Home](https://ubicare.com/) - [About](https://ubicare.com/about-ubicare/) - [Blog](https://blog.ubicare.com/) - [Client Login](https://mobile.ubicare.com) - [Contact Us](https://ubicare.com/contact/) # Hospitals benefit from setting patient expectations early Posted by [Betsy Weaver, Ed.D.](https://blog.ubicare.com/author/betsy-weaver-ed-d) on Oct 14, 2015 10:00:00 AM ![Betsy Weaver, Ed.D.](https://blog.ubicare.com/hubfs/Headshots/Betsy.jpeg) Find me on: [LinkedIn](http://www.linkedin.com/in/betsyweaver/en) [Twitter](http://www.twitter.com/ubibest) - [Tweet](https://twitter.com/share) **Setting expectations early is [shown to improve patients' episodes of care, improve patient outcomes and reduce readmission rates](http://www.orthopreneurpub.com/component/content/article/543-case-study-patient-messaging-linked-to-outcomes).** It also prepares your hospital for Centers for Medicare & Medicaid Services (CMS) initiatives like [Comprehensive Care for Joint Replacement](http://innovation.cms.gov/initiatives/ccjr/) (CJR). Whether your hospital is participating in CJR or not, the message from CMS is clear:  To receive the highest reimbursement rates in the future, you will need to manage a patient's entire episode of care.  *Patients who are more prepared pre-surgery report better quality of life post-surgery.*** [Click to tweet.](http://ctt.ec/I0Vdd)** The infographic below explains how—and shares some of the critical health information you need to share with joint replacement patients before, during and after surgery. **Curious about CJR?**[Read our new white paper](https://info.ubicare.com/cjr-joint-replacement-payment-plan) to learn how to succeed.  [![Improve-joint-surgery-episode-of-care-final-640px.jpeg](https://blog.ubicare.com/hs-fs/hubfs/Blog/Improve-joint-surgery-episode-of-care-final-640px.jpeg?width=640&height=904&name=Improve-joint-surgery-episode-of-care-final-640px.jpeg)](https://blog.ubicare.com/hubfs/Blog/Improve-joint-surgery-episode-of-care-final.jpg) ## What is CJR? [![What to know about Comprehensive Care for Joint Replacement ](https://no-cache.hubspot.com/cta/default/502025/0efc3183-4964-4eb3-94b7-c8264c9cbd7d.png)](https://cta-redirect.hubspot.com/cta/redirect/502025/0efc3183-4964-4eb3-94b7-c8264c9cbd7d) CJR is a new CMS initiative focused on reducing the total cost of knee and hip replacement surgery. CMS has made the program mandatory for 790 U.S. hospitals, essentially requiring them to manage the full episode of care.  [Read about](https://info.ubicare.com/cjr-joint-replacement-payment-plan) the top 3 quality-of-care concerns of CJR and how to address them, why patients—and your hospital—do better when you engage patients throughout the entire episode of care and why you need to focus on the full episode of care even if you're not yet part of CJR.   Topics: [Improving Patient Outcomes](https://blog.ubicare.com/topic/improving-patient-outcomes), [Comprehensive Care for Joint Replacement](https://blog.ubicare.com/topic/comprehensive-care-for-joint-replacement) ### Get the latest patient engagement insights. [![New call-to-action](https://no-cache.hubspot.com/cta/default/502025/0b290b3a-9f64-4a83-9e59-e926405259d3.png)](https://cta-redirect.hubspot.com/cta/redirect/502025/0b290b3a-9f64-4a83-9e59-e926405259d3) [![New Call-to-action](https://no-cache.hubspot.com/cta/default/502025/71abc0ab-e810-45d6-a462-144c97cdfb41.png)](https://cta-redirect.hubspot.com/cta/redirect/502025/71abc0ab-e810-45d6-a462-144c97cdfb41) ### Popular Articles ### Topics - [Patient Engagement (66)](https://blog.ubicare.com/topic/patient-engagement) - [Improving Patient Outcomes (49)](https://blog.ubicare.com/topic/improving-patient-outcomes) - [Patient Experience (49)](https://blog.ubicare.com/topic/patient-experience) - [Healthcare Technology (29)](https://blog.ubicare.com/topic/healthcare-technology) - [patient activation (23)](https://blog.ubicare.com/topic/patient-activation) - [Innovation (21)](https://blog.ubicare.com/topic/innovation) - [Value-Based Care (20)](https://blog.ubicare.com/topic/value-based-care) - [patient education (12)](https://blog.ubicare.com/topic/patient-education) - [UbiCare (10)](https://blog.ubicare.com/topic/ubicare) - [Guest Blog (9)](https://blog.ubicare.com/topic/guest-blog) - [Mobile Technology (9)](https://blog.ubicare.com/topic/mobile-technology) - [Comprehensive Care for Joint Replacement (8)](https://blog.ubicare.com/topic/comprehensive-care-for-joint-replacement) - [SmarteXp (8)](https://blog.ubicare.com/topic/smartexp) - [Episode of Care (7)](https://blog.ubicare.com/topic/episode-of-care) - [Meaningful Use (7)](https://blog.ubicare.com/topic/meaningful-use) - [pregnancy (6)](https://blog.ubicare.com/topic/pregnancy) - [COVID-19 (5)](https://blog.ubicare.com/topic/covid-19) - [Population Health (5)](https://blog.ubicare.com/topic/population-health) - [Texting in Healthcare (5)](https://blog.ubicare.com/topic/texting-in-healthcare) - [healthcare marketing (5)](https://blog.ubicare.com/topic/healthcare-marketing) - [joint replacement (5)](https://blog.ubicare.com/topic/joint-replacement) - [ASC (3)](https://blog.ubicare.com/topic/asc) - [CMS (3)](https://blog.ubicare.com/topic/cms) - [early childhood (3)](https://blog.ubicare.com/topic/early-childhood) - [HCAHPS (2)](https://blog.ubicare.com/topic/hcahps) - [MIMI (2)](https://blog.ubicare.com/topic/mimi) - [Maternity Care (2)](https://blog.ubicare.com/topic/maternity-care) - [Millennials (2)](https://blog.ubicare.com/topic/millennials) - [New Features (2)](https://blog.ubicare.com/topic/new-features) - [digital health (2)](https://blog.ubicare.com/topic/digital-health) - [health literacy (2)](https://blog.ubicare.com/topic/health-literacy) - [infant mortality (2)](https://blog.ubicare.com/topic/infant-mortality) - [maternal mortality (2)](https://blog.ubicare.com/topic/maternal-mortality) - [patient satisfaction (2)](https://blog.ubicare.com/topic/patient-satisfaction) - [reduce costs (2)](https://blog.ubicare.com/topic/reduce-costs) - [star ratings (2)](https://blog.ubicare.com/topic/star-ratings) - [#HCIC19 (1)](https://blog.ubicare.com/topic/hcic19) - [Betsy Weaver (1)](https://blog.ubicare.com/topic/betsy-weaver) - [COPD (1)](https://blog.ubicare.com/topic/copd) - [Digital Education (1)](https://blog.ubicare.com/topic/digital-education) - [Leapfrog (1)](https://blog.ubicare.com/topic/leapfrog) - [NPS (1)](https://blog.ubicare.com/topic/nps) - [autism (1)](https://blog.ubicare.com/topic/autism) - [bariatric (1)](https://blog.ubicare.com/topic/bariatric) - [concussion (1)](https://blog.ubicare.com/topic/concussion) - [deloitte (1)](https://blog.ubicare.com/topic/deloitte) - [heart failure (1)](https://blog.ubicare.com/topic/heart-failure) - [latent variable model (1)](https://blog.ubicare.com/topic/latent-variable-model) - [net promoter score (1)](https://blog.ubicare.com/topic/net-promoter-score) - [obesity (1)](https://blog.ubicare.com/topic/obesity) - [patient empowerent (1)](https://blog.ubicare.com/topic/patient-empowerent) - [personal connections (1)](https://blog.ubicare.com/topic/personal-connections) - [spine surgery (1)](https://blog.ubicare.com/topic/spine-surgery) - [sports medicine (1)](https://blog.ubicare.com/topic/sports-medicine) - [stroke (1)](https://blog.ubicare.com/topic/stroke) - [![UbiCare_Twitter](https://blog.ubicare.com/hubfs/Ubicare_Image/twitter.png)](https://twitter.com/UbiCareDotCom) - [![UbiCare_Facebook](https://blog.ubicare.com/hubfs/Ubicare_Image/facebook.png)](https://www.facebook.com/UbiCare?ref=hl) - [![UbiCare_YouTube](https://blog.ubicare.com/hubfs/Ubicare_Image/youtube.png)](http://www.youtube.com/channel/UCRyaRIb1lfPl_7U4IoCnBow) - [![UbiCare_LinkedIn](https://blog.ubicare.com/hubfs/Ubicare_Image/link.png)](https://www.linkedin.com/company/772915?trk=tyah&trkInfo=idx%3A2-1-2%2CtarId%3A1425482976893%2Ctas%3Aubicare) SEARCH [Home](https://ubicare.com)**[About](https://ubicare.com/about-ubicare/)[Terms and Conditions](https://ubicare.com/terms-conditions/)[Privacy and Security](https://ubicare.com/website-security-statement/)**[Contact](https://ubicare.com/contact/) TPR Media LLC d/b/a UbiCare,117 Kendrick St., Suite 300, Needham, MA 02494 [info@ubicare.com](mailto:info@ubicare.com)  617-524-8861   © 2022 UbiCare / TPR Media LLC. All rights reserved.