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Leapfrog Report Identifies Patient Experience Challenges in Hospitals And Outpatient Facilities

Posted by Debra Zalvan on Jul 29, 2021 10:38:26 AM

Earlier this month, The Leapfrog Group published a report titled, What Patients Think About Their Hospitals and Ambulatory Surgery Centers: An Analysis of Patient Experience Surveys.

The report’s most striking highlights point to significant ongoing deficits in the patient experience, despite decades of focus by the healthcare industry.


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Topics: Patient Engagement, Patient Experience, patient satisfaction, UbiCare, HCAHPS

How Digital Healthcare Technology Improves Health Literacy and Outcomes Through Patient Engagement

Posted by Debra Zalvan on May 11, 2021 5:43:09 AM

In just 68 seconds, our new video demonstrates how digital healthcare technology improves health literacy and healthcare outcomes by guiding a patient's daily actions through text messaging, email and app.

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Topics: Patient Engagement, Patient Experience, Healthcare Technology, health literacy, ASC

Ambulatory Surgery Centers Succeed by Continuously Engaging Patients

Posted by Debra Zalvan on Mar 10, 2021 4:58:14 PM

A powerful tool and essential addition to the patient-centered digital ecosystem of Ambulatory Surgery Centers (ASCs) is a patient engagement platform.

Clients that have used the SmarteXp® platform to support outpatient joint replacement surgeries tell us that virtual patient engagement is an important factor in their success.  The platform and proven, evidence-based content ensures that patients remain engaged throughout their health journey, beyond the face-to-face interactions in pre- and post-op appointments.

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Virtual Patient Engagement: Critical for ASCs Competing for TJRs

Posted by Debra Zalvan on Mar 10, 2021 10:34:11 AM

How does an Ambulatory Surgery Center manage the continuum of care and associated risks without the traditional infrastructure of hospitals, while also keeping costs under control?

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Topics: joint replacement, ASC