5 Ways to Improve Your Digital Interactions With Patients

Posted by Debra Zalvan on Nov 30, 2016 2:05:00 PM

CMS & McKinsey Agree: Digitization Is a Necessity for All Hospitals

As healthcare payers shift their focus to value-based care, smart hospital leaders recognize that digitization is necessary to make that critical transition from volume to value.

Why Digitize?

The Centers for Medicare & Medicaid Services (CMS) clearly sees the connection between digital patient connections and value; digitization is woven into the fabric of every new incentive plan the organization introduces. Why? CMS is insisting on engaging patients throughout their entire episode, not only during the in-hospital stay. Technology enables this expanded engagement.

Hospital leaders who promote consistent digital interactions before, during and after the hospital stay will see the greatest return on patient care, outcomes and cost—the 3 most important measures of value-based care. 

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Topics: Digital Patient Engagement, Value-Based Care, HCAHPS, Digital Patient Interactions

Boost Patient Satisfaction, Avoid Penalties—and Win with CJR

Posted by Betsy Weaver, Ed.D. on Jul 13, 2016 2:00:00 PM

Comprehensive Care for Joint Replacement (CJR), the latest bundled payment initiative from the Centers for Medicare and Medicaid Services (CMS), has now been underway for three months. If your hospital is among the 790 required to participate, you may already know that building and leveraging patient relationships is key to getting the highest CMS reimbursements.

Even if you aren’t a participant at this point, CJR and similar programs from CMS will likely expand. Paying attention now may be worth it in the long run.

Under CJR, hospitals are responsible for the cost and care quality of hip and knee replacements—starting with the surgery and hospital stay, and continuing for 90 days post-discharge for rehabilitation and recovery. CMS will reward hospitals that do well, in terms of cost and care quality, with more money. And it will penalize those that don’t, making them repay a portion of their reimbursements.

Patient satisfaction is one way CMS will evaluate care quality under CJR. And because the agency already requires hospitals to connect with patients digitally, through their Electronic Health Records, an effective way to develop and nurture patient satisfaction is also through digital communication.

Read on to learn how!

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Topics: Patient Outcomes, Value-Based Care, Patient Satisfaction, Comprehensive Care for Joint Replacement, HCAHPS, MACRA

Making Us All Better

Digital Patient Engagement News & Strategy

Hear from the UbiCrew, our hospital clients and industry experts about how to:

  • Make meaningful, digital connections with your patients
  • Fully engage patients and attest to Meaningful Use and
  • Prove an ROI from patient education and engagement.

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