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Digital Patient Education [Infographic]

Posted by Debra Zalvan on Jul 11, 2019 3:00:00 PM

When patients leave the four walls of the hospital or their doctor’s office, they stop being “patients”, and go back to being people managing the details of their daily lives. Patients manage their care on their own most of the time, and the decisions they make impact outcomes and cost.

That’s where digital patient education comes in.

Our infographic shows how digital patient education bridges the gap between time as a patient and everyday life.

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Topics: Improving Patient Outcomes, Patient Engagement, Patient Experience, patient activation, Digital Education

Use Data to Prove the Impact of Your Patient Engagement

Posted by Debra Zalvan on Jun 20, 2019 11:00:00 AM

Measuring the impact of a digital education program and the benefits of patient engagement can be challenging. Statistics such as open and click-through rates indicate how patients are interacting with digital messaging and help prove the value of a patient engagement solution. But how do you know whether your patients take actions based on what they’re learning from those messages?

Ongoing patient-reported feedback and data about digital interactions provide a deeper understanding of where your patients are on their care journey—and what they need.

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Topics: Improving Patient Outcomes, Patient Engagement, Patient Experience, patient activation

Only 20% of hospitals meet 3 key maternity care standards. Do you?

Posted by Deirdre Wilson on Jun 7, 2019 2:30:00 PM

According to Leapfrog’s latest maternity care survey of more than 2,000 U.S. hospitals, only 1 in 5 are meeting national standards for lowering the incidence of 3 maternity care interventions—cesarean sections, early elective deliveries and episiotomies. Meeting these national standards means better care and outcomes for patients. It also increases a hospital’s reputation in the community, provides positive data points for expectant mothers researching their choice of hospitals for delivery, and drives down costs for both patients and payers.

Research shows early elective deliveries—performed prior to 39 weeks of gestation and without medical necessity—can result in both short and long term risks to the newborn and mother. An infant born prior to 39 weeks faces a 20% greater risk of significant medical consequences, including problems with breathing, feeding, and regulating body temperature. A baby's lungs, liver and brain go through a crucial period of growth between 37 weeks and 39 weeks of gestation. Early elective deliveries also increase the mother’s risk of postpartum depression, stronger contractions and the need for a cesarean section.

What steps can hospitals take to reduce the frequency of early elective delivery procedures?

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Topics: Improving Patient Outcomes, Patient Engagement, Patient Experience, Mobile Technology, Leapfrog, Maternity Care

Educate patients to reduce the cost of care

Posted by Debra Zalvan on May 23, 2019 2:00:00 PM

The healthcare industry is challenged to reduce costs while still providing quality care. Something needs to shift—but who bears the responsibility for making the change?

The New England Journal of Medicine Catalyst Insights Council recently surveyed its members to address the question: How responsible are patients for reducing costs?

Survey results show that Council members believe that responsibility for lowering the cost of care is shared across stakeholders. Hospitals/health systems (chosen by 95% of respondents) and clinicians (94%) top the list for responsibility, with government (88%) and patients (83%) close behind.

The results also show that industry practitioners believe that patients lack the education they need to be effective participants in managing the cost of their care:

  • 61% indicated that patients don’t have enough information to affect the cost of their own healthcare-related decisions.
  • 78% said that assessing the total cost of care is extremely challenging for patients. 

What does this mean for the healthcare industry? To move the needle on containing costs, hospitals and other healthcare providers need to educate and engage their secret weapon—the patient.

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Topics: Improving Patient Outcomes, Patient Engagement, Patient Experience, patient activation