Morgan Tracy

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Maintaining patient touchpoints over time can change lives

Posted by Morgan Tracy on Feb 21, 2019 2:00:00 PM

As a Maternity Nurse Navigator at Wesley Medical Center in Wichita, I’m available to provide support to expectant mothers, whether that’s explaining what to expect at pregnancy checkups, helping to create a birth plan or reviewing breastfeeding options. A few weeks ago, I was able to get an expectant mother the care she needed—a need she had expressed in response to one of our Early Childhood patient education emails.

I received a secure message from a woman currently receiving our automated weekly education messages. She was 27 weeks pregnant and didn’t know where to turn to get prenatal care. She thought that she couldn’t get access to care without current identification cards. She wasn’t able to travel to renew her identification, and she didn’t know what to do to get her questions answered—and the care that she and her baby needed.

Our team sends automated weekly emails to touch base with expectant and new moms to help them prepare for childbirth and provide optimal care for their children. This woman was receiving messages about raising her toddler and used the connection to reach out.

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Topics: Improving Patient Outcomes, Guest Blog, Patient Experience, patient activation