When Is the Best Time to Activate Patients?

Posted by Jo Charest on Sep 8, 2016 3:29:40 PM

There are many solutions out there that engage patients at different times in the care journey. At UbiCare, we have always maintained that setting patient expectations earlier in the care episode is better to improve patient outcomes.

Research supports this, as well. In a Gallup study of pre-surgery patients who received education to set expectations, researchers found that going into surgery with a good idea of what’s coming afterwards had the biggest impact on patient satisfaction.

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Topics: Value-Based Care, Improving Patient Outcomes, Patient Engagement, Patient Experience, Episode of Care, patient activation