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Beyond HCAHPS: Understanding Patient Experience & Satisfaction

Posted by Paula Adamcewicz on Mar 4, 2020 6:30:00 AM

As Director of Woman and Newborn Services at East Jefferson General Hospital in Metairie, Louisiana, I’m keenly aware that we face strong competition for the business of expectant moms and their families. Ours is one of four hospitals in the metro-New Orleans area offering obstetric care, which means there is a lot of competition for new patients.

But we have a competitive advantage. We’ve developed a way to boost our patient relationships early and establish invaluable access, starting in the beginning of pregnancy and continuing through their children’s early years.

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Topics: Guest Blog, Patient Experience, patient education, pregnancy, HCAHPS

Why MIMI Is a Game-Changer for Maternal & Infant Mortality

Posted by Debra Zalvan on Dec 5, 2019 7:30:00 AM

When we introduced MIMI, UbiCare’s national public health initiative to help reduce preventable maternal and infant mortality, we noted that U.S. infant mortality rates are decreasing, though at a slower rate than in comparable countries. Unlike infant mortality, however, maternal mortality in the U.S. has steadily increased over the last 25 years.

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Topics: UbiCare, SmarteXp, early childhood, patient education, pregnancy, infant mortality, maternal mortality, MIMI

Re-thinking the Challenge of Maternal & Infant Mortality

Posted by Debra Zalvan on Nov 12, 2019 7:30:00 AM

Maternal and infant mortality rates in the U.S. are too high for a country that claims to have the best healthcare in the world. Recent data shows that even as the numbers slowly improve, the pace of improvement continues to lag behind that of comparable countries. And in at least 10 states, where this mortality is significantly higher than the national average, this is a crisis. Most troubling for all of us is that some of these deaths are preventable. Is your hospital or practice grappling with this issue? Are you frustrated with the results of your efforts to address the problem?

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Topics: UbiCare, SmarteXp, early childhood, patient education, pregnancy, infant mortality, maternal mortality, MIMI

Choosing the Right Patient Engagement Platform

Posted by Debra Zalvan on Oct 10, 2019 7:45:00 AM

Hospitals and healthcare professionals are increasingly realizing that digital patient engagement and patient activation can influence patient behavior and improve outcomes. Different platforms have been introduced to the market, each bringing a different menu of features and capabilities. As you consider your objectives for patient engagement, and your options for platforms that support those objectives, there are a couple of critical considerations to keep in mind.

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Topics: Population Health, Patient Experience, patient activation, UbiCare, SmarteXp, early childhood, sports medicine, COPD, concussion, heart failure, stroke, bariatric, obesity, patient education, pregnancy, joint replacement, spine surgery, autism