<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1904431606345510&amp;ev=PageView&amp;noscript=1">

Use Data to Prove the Impact of Your Patient Engagement

Posted by Debra Zalvan on Jun 20, 2019 11:00:00 AM

Measuring the impact of a digital education program and the benefits of patient engagement can be challenging. Statistics such as open and click-through rates indicate how patients are interacting with digital messaging and help prove the value of a patient engagement solution. But how do you know whether your patients take actions based on what they’re learning from those messages?

Ongoing patient-reported feedback and data about digital interactions provide a deeper understanding of where your patients are on their care journey—and what they need.

Read More

Topics: Improving Patient Outcomes, Patient Engagement, Patient Experience, patient activation

Educate patients to reduce the cost of care

Posted by Debra Zalvan on May 23, 2019 2:00:00 PM

The healthcare industry is challenged to reduce costs while still providing quality care. Something needs to shift—but who bears the responsibility for making the change?

The New England Journal of Medicine Catalyst Insights Council recently surveyed its members to address the question: How responsible are patients for reducing costs?

Survey results show that Council members believe that responsibility for lowering the cost of care is shared across stakeholders. Hospitals/health systems (chosen by 95% of respondents) and clinicians (94%) top the list for responsibility, with government (88%) and patients (83%) close behind.

The results also show that industry practitioners believe that patients lack the education they need to be effective participants in managing the cost of their care:

  • 61% indicated that patients don’t have enough information to affect the cost of their own healthcare-related decisions.
  • 78% said that assessing the total cost of care is extremely challenging for patients. 

What does this mean for the healthcare industry? To move the needle on containing costs, hospitals and other healthcare providers need to educate and engage their secret weapon—the patient.

Read More

Topics: Improving Patient Outcomes, Patient Engagement, Patient Experience, patient activation

How Patient Engagement Lowers Costs for Hospitals

Posted by Debra Zalvan on Apr 3, 2019 11:09:26 AM

Wasteful spending in healthcare amounts to incredibly high costs for U.S. hospitals. Preventable hospital readmissions and unnecessary emergency department (ED) visits alone account for $25 billion and $14 billion, respectively, in excess healthcare spending each year, according to PricewaterhouseCoopers’ Health Research Institute.  

Read More

Topics: Improving Patient Outcomes, Patient Experience, patient activation

Top Hospitals Invest in Patient Engagement

Posted by Debra Zalvan on Mar 28, 2019 12:30:22 PM

The latest hospital star ratings, recently released by the Centers for Medicare and Medicaid Services (CMS), include some high-performing hospitals that make patient engagement a high priority. 

Read More

Topics: Patient Experience, patient activation, Mobile Technology