Jo Charest

Jo Charest is a Client Success Manager at UbiCare.
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Recent Posts

What Benefits Do Patient Portals Offer Hospitals and Health Systems? [Infographic]

Posted by Jo Charest on Jul 18, 2017 2:04:00 PM

You may not realize that the earliest versions of patient portals have been around since the early 2000s. As the use of electronic health records (EHRs) increased, so too did the functionality of patient portals that often integrated with EHRs. 

Where do portals stand more than 15 years after their introduction? What value do portals provide hospitals? Are they easing workflows and creating efficiencies, and for what? 

This infographic brings together some of the most relevant statistics on patient portal usage. 

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Topics: Digital Patient Engagement, Patient Provider Communication, Patient Portals

Pregnancy & Early Childhood Content Gets an Oral Health Reboot

Posted by Jo Charest on Jul 6, 2017 2:14:00 PM

Bleeding gums, sore teeth and nausea ... many pregnant women experience changes in their mouths (not to mention the rest of their bodies). Yet, 56% do not visit a dentist during this time.

UbiCare clients will notice that the content for new and expectant parents in their SmarteXp digital engagement solution now has a refreshed focus on oral health. We've added new content and updated existing information to stress the importance of oral health for pregnant women and young children.

Thank you to our partners at the Department of Defense for working on this project with us. The Navy Pediatric Dentists/leadership reviewed the entire Pregnancy & Early Childhood solution and worked alongside UbiCare's editors to help hospitals proactively answer patients' questions about caring for their own—and their infants' and toddlers'—dental hygiene. 

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Topics: Pregnancy Education, Digital Patient Engagement, New Features, Customers

3 Ways to Improve Care Coordination Through Digitization

Posted by Jo Charest on Jun 12, 2017 2:30:00 PM

American healthcare is one of the last industry holdouts when it comes to fully embracing digitization. McKinsey Global Institute has ranked healthcare 19th out of 22 sectors in its oft-cited Industry Digitization Index.

Even as health systems implement digital health tools and practices, many of these technologies remain separate, leading to a disconnected patient experience.

But there is hope for the digitization of healthcare! Many digital health tools are designed to automatically link information from different digital sources, creating efficiencies that result in a better experience for patients and better workflows for staff.

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Topics: Hospital Workflows, Digital Patient Engagement, Value-Based Care, Patient Experience, Patient-Centered Care, Health Care Interoperability, Technology, Digital Patient Interactions

How Does Healthcare Engage Patients Amid So Many Distractions?

Posted by Jo Charest on May 31, 2017 8:30:00 AM

How many distractions will you be faced with today?

Our lives are filled with interruptions, which make getting and keeping someone’s attention harder than ever. It’s commonly said that U.S. adults are barraged with an average of 5,000+ advertisements and brand exposures every day. Only 12 of these actually make an impression.

So how do we slow the rapid-fire beat of distraction in patients’ everyday lives to truly engage them in their health?

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Topics: Digital Patient Engagement, Patient Activation Measure, Patient Experience

Tracking Patients’ Health-Related Concerns Is Key to Patient Engagement

Posted by Jo Charest on Sep 13, 2016 1:15:00 PM

Patients often face several health conditions at the same time. When speaking with their healthcare providers however, they may only mention the reason for that particular appointment and fail to bring up other health concerns that they consider to be unrelated.

This leaves you, as the healthcare provider, without the full picture of your patient’s overall health. Even with access to a patient’s electronic health record, there may be significant gaps. 

Understanding and being able to track your patients’ health-related concerns and questions is an important step toward providing better quality care. Thankfully, technology makes it easier to discover what’s happening in patients’ lives beyond the doctor’s office and hospital walls.

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Topics: Digital Patient Engagement, Patient Provider Communication, New Features

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