Balancing Patient Safety and Satisfaction When Lowering C-Section Rates

Posted by Deirdre Wilson on Nov 7, 2018 1:36:12 PM

A recent study offers yet another push for hospitals to lower elective C-section rates. Research published in the Journal of Allergy and Clinical Immunology, has found a link between C-sections and an increased risk of food allergies. 

C-sections are performed in nearly a third of U.S. births, and half of these surgeries are considered avoidable. Thus, the pressure to lower the rates of this procedure – and it's accompanying risks, which range from infection to excessive blood loss and even maternal death – is mounting from all sides. The Joint Commission, the Centers for Medicare and Medicaid Services (CMS), the National Quality Forum and independent hospital rating firms (such as Leapfrog, which reports on them by hospital) all care about C-section rates. Even media organizations such as Parents.com are weighing in.

All of this puts hospitals in the delicate situation of discouraging elective C-sections, while keeping those patients who request the procedure – without fully understanding the risks – satisfied with their care. Yes, hospitals want to keep their expectant patients happy, but their biggest priority here is maternal and child safety.

So what can hospitals do to help lower C-section rates?

Read More

Topics: Patient Engagement, Patient Experience, patient activation, healthcare marketing, Healthcare Technology, Improving Patient Outcomes

The Relationship Between Patient Engagement and Patient Activation

Posted by Jo Charest on Jun 6, 2018 8:45:00 AM

 

A slew of digital health solutions have entered the industry over the last decade, most claiming to increase patient engagement in one way or another. But to what end are we creating patient-centered care? True engagement means activating patients with the tools to improve patient outcomes and impact hospital ROI.

Read More

Topics: Patient Engagement, Value-Based Care, Healthcare Technology, healthcare marketing, Patient Experience, Improving Patient Outcomes, patient activation

How to Increase Patient Activation—4 Areas That Matter

Posted by Debra Zalvan on May 29, 2018 2:05:00 PM

When my daughter was 2 years old, she was diagnosed with a peanut allergy. At the office visit, the doctor told me, simply, “Avoid ethnic foods,” and scooted me out the door. I left—scared, anxious and thinking there had to be more information that I needed to know. I immediately searched Dr. Google for answers (and changed pediatricians).

Every interaction that patients have with their doctors, nurses and others in the hospital—whether in-person or online—makes an impression. Are you paying attention to what matters to ensure that your impression is a positive, long-lasting one?

Read More

Topics: Patient Engagement, Value-Based Care, Healthcare Technology, healthcare marketing, Patient Experience, Improving Patient Outcomes

Maintain a HIPAA-Compliant Digital Strategy for Patient Communication

Posted by Debra Zalvan on Mar 27, 2018 2:10:00 PM

In our personal lives, Americans have grown used to giving up personal information to technology in exchange for convenience. We manage passwords using smartphone keychain and apps. We share our emails, phone numbers and birthdays to get store coupons. We save our credit cards in online shopping carts.

As healthcare professionals, however, we are cautious—fearful, even—of dealing in personal information because of the 5-letter abbreviation that looms over our work: HIPAA.

HIPAA, the Health Insurance Portability and Accountability Act, became law in 2002 and was designed to protect the private information of patients and to make sure they are well informed about their choices and their consent for those choices.

Yet even as far back as 2003, HIPAA recognized the need to balance patient privacy and efficiency for healthcare providers. In fact, HIPAA makes digital patient engagement, education and care management easier than you may think.

Read More

Topics: Episode of Care, Healthcare Technology, Patient Engagement, healthcare marketing, Innovation