Patient Portal 2.0: How HealthEast Gets Meaningful Engagement From a Patient Portal

Posted by Todd Smith, MD on Feb 18, 2016 8:30:00 AM

By now it seems that every hospital has a patient portal. But is everyone—hospitals and patients alike—using them to their full potential? According to one survey, many patients still don’t know their providers offer portals. As providers, we also depend on getting patients to visit their portals to initiate patient-provider communication. When used well, portals help hospitals engage patients and meet Meaningful Use requirements. The challenge is in how to make good use of your patient portal.

HealthEast Care System was determined to use our portal to improve health outcomes through proactive, consistent health information that patients could access anywhere. Here’s how we did it.

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Topics: Meaningful Use, Patient Education, Quality of Care, Patient Outcomes, Guest Blog, Pregnancy Education, Digital Patient Engagement, Patient Provider Communication, Patient Portals, Health Care Interoperability, HealthEast Care System, Innovation, Customers

3 Takeaways for Hospital Executives from the Botched GOP Debate Entrance

Posted by Jackie Simon on Feb 12, 2016 2:30:00 PM

The GOP debate that aired Feb. 6 on ABC offered viewers a good laugh as candidates and moderators alike fumbled their entrances and introductions. “How could this kind of miscommunication happen?” many of us wondered. And what would the repercussions be for the candidates and debate organizers? 

The truth is, we all experience similar missteps (though admittedly less public) every day. And while our own stumbles may seem minor given the fact that they aren’t posted on YouTube for all to see, they still have implications for our goals—in the case of hospitals and health systems: improving patient experience, raising HCAHPS scores and reducing readmissions.

With that in mind, here are some lessons from the GOP debate entrance that hospital and other healthcare executives can apply to meeting their goals.

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Topics: Patient Education, Hospital Workflows, Patient-Centered Care, Innovation

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