When my daughter was 2 years old, she was diagnosed with a peanut allergy. At the office visit, the doctor told me, simply, “Avoid ethnic foods,” and scooted me out the door. I left—scared, anxious and thinking there had to be more information that I needed to know. I immediately searched Dr. Google for answers (and changed pediatricians).
Every interaction that patients have with their doctors, nurses and others in the hospital—whether in-person or online—makes an impression. Are you paying attention to what matters to ensure that your impression is a positive, long-lasting one?