How Empowering Orthopedic Patients Cut Cancellations By 54%: A Case Study

Posted by Kitzner Vassor on Jun 29, 2018 9:10:12 AM

During a care episode, providers traditionally deliver treatment through a series of independent, face-to-face interactions. For patients, however, the care episode begins prior to these interactions and continues during and after medical appointments or hospital stays.

In other words, face-to-face interactions are only one part of a patient’s care continuum.

Meaningful patient-provider interactions are increasingly important during the pre-op preparation phase of total joint replacement, one of the most common and costly surgeries in the U.S. today. Patients need to know what to expect and how to best prepare for the surgery and recovery period ahead. Miscommunication and forgotten instructions can lead to day-of-surgery cancellations, which have a significant impact on the provider’s bottom line.  

Ongoing patient-provider interactions throughout the entire episode of care can help prevent a surgery cancellation. These interactions are most effective when supported by direct patient activation technology, which educates, engages and satisfies patients at critical points along the care episode.

The benefits include significant improvement in the clinical metrics tracked at both hospitals and the Centers for Medicare and Medicaid Services (CMS).

Here’s a look at how one mid-size healthcare system is using direct patient activation technology to improve orthopedic metrics.

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Topics: Value-Based Care, Improving Patient Outcomes, Innovation, Healthcare Technology, patient activation

To Meet Strategic Hospital Goals, Implement Technology That Addresses Care and Cost

Posted by Bill Lindsay on May 8, 2018 11:15:00 AM

Whether you’re a healthcare executive, nurse, physician, educator or vendor, you are increasingly responsible for managing both healthcare quality and cost. This is especially true when budgeting for healthcare technology. Now, more than ever, you’ll be asked to prove the return on investment for your spending in terms of care outcomes and cost. In fact, focusing on both in tandem are keys to propelling hospital initiatives forward in 2018.

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Topics: Value-Based Care, Patient Engagement, Innovation, Healthcare Technology

Maintain a HIPAA-Compliant Digital Strategy for Patient Communication

Posted by Debra Zalvan on Mar 27, 2018 2:10:00 PM

In our personal lives, Americans have grown used to giving up personal information to technology in exchange for convenience. We manage passwords using smartphone keychain and apps. We share our emails, phone numbers and birthdays to get store coupons. We save our credit cards in online shopping carts.

As healthcare professionals, however, we are cautious—fearful, even—of dealing in personal information because of the 5-letter abbreviation that looms over our work: HIPAA.

HIPAA, the Health Insurance Portability and Accountability Act, became law in 2002 and was designed to protect the private information of patients and to make sure they are well informed about their choices and their consent for those choices.

Yet even as far back as 2003, HIPAA recognized the need to balance patient privacy and efficiency for healthcare providers. In fact, HIPAA makes digital patient engagement, education and care management easier than you may think.

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Topics: Patient Engagement, Innovation, Healthcare Technology, Episode of Care, healthcare marketing

Healthcare Technology Is Closing the Gap in Breastfeeding Support

Posted by Betsy Weaver, Ed.D. on Jun 28, 2017 8:45:00 AM

On June 26, NPR's Michaeleen Doucleff published Secrets Of Breast-Feeding From Global Moms In The Know, highlighting different cultures' approaches to breastfeeding. What follows is a response on how healthcare technology can make up for what American women lack in terms of breastfeeding support. 

NPR's spotlight on the challenges that U.S. women face when it comes to breastfeeding in this culture is critically important for new moms learning to breastfeed.

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Topics: Patient Engagement, Innovation, Healthcare Technology