Surprising Statistics on Text Messaging and What They Mean for Healthcare

Posted by Debra Zalvan on May 9, 2017 3:00:00 PM

Thinking about implementing text (SMS) communications with your patients? Texting, the 160-character messages sent to and from a mobile device, is the most widely-used basic smartphone feature.

Since 2009, the national Centers for Disease Control and Prevention has acknowledged that texting is an easy way to share health messages with large populations.

But is it effective? Here are some surprising statistics about text messaging and its applicability in healthcare.

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Topics: Patient Provider Communication, Patient Experience, Patient-Centered Care, Innovation, Technology, Texting

How We Innovated Breastfeeding Compliance and Increased Staff Satisfaction

Posted by Paula Adamcewicz, RNC on Apr 12, 2017 11:16:00 AM

Much has been written about the benefits of breastfeeding, but the overarching reason that exclusive breastfeeding promotion is such an important initiative for groups like the U.S. Breastfeeding Committee, World Health Organization, Baby-Friendly USA and the American Academy of Pediatrics is that breastfeeding is a preventive care issue.

Multiple studies have demonstrated that breastfeeding reduces the lifetime risk of diseases such as diabetes, asthma, obesity, heart disease and several types of cancer. As healthcare trends toward keeping people healthy rather than providing sick care, breastfeeding is an ideal way to keep the population well over time.

At East Jefferson General Hospital (EJGH) we took the commitment to exclusive breastfeeding a step further to become a baby-friendly hospital. Earning our baby-friendly designation was a rigorous 2-year process that challenged EJGH maternity staff to collaborate and implement innovative ideas for educating staff and patients about breastfeeding. Here’s what we learned along the way that might help you as your hospital pursues baby-friendly status.

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Topics: Baby Friendly Hospital Initiative, Guest Blog, Innovation, East Jefferson General Hospital

How Can Hospitals Use Texting to Improve Patient Care?

Posted by Jackie Simon on Jan 18, 2017 11:00:00 AM

When was the last time you talked to your friend? Your mother? Your old college roommate? Now think—did you actually talk to them? In person or on the phone?

If you’re like most Americans, you probably conversed with them via text, email or social media. In fact, a recent Gallup poll finds that texting and email are the most frequently used forms of non-personal communication for adult Americans. So is a cellphone, because even when we do use a phone, it’s typically not a landline, the survey reveals.

For all Americans under age 50, the survey finds that texting is the most dominant form of communication.

Given these changes in our own everyday interactions, why does the healthcare industry insist on sticking with old forms of communication?

Healthcare needs to embrace email and text as the preferred and most efficient patient-provider communication methods, just as we have accepted—and really, expected—email and text communication in our daily lives.

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Topics: Population Health Management, Quality of Care, Patient Outcomes, Patient Provider Communication, Patient Satisfaction, Patient Experience, Patient-Centered Care, Innovation, Technology, Texting

3 Tips for Running an Innovative Healthcare Company

Posted by Debra Zalvan on Oct 25, 2016 11:00:00 AM

We were so excited to see our CEO, Betsy Weaver, Ed. D., on Becker’s list of Female Health IT CEOs to Know that we asked her for more on what it takes to start and run one of Boston’s most innovative healthcare companies. Here’s what she had to say:

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Topics: Innovation

Where do hospitals rate on going digital?

Posted by Debra Zalvan on Sep 21, 2016 3:32:07 PM

Will you succeed or die in digital America?

That is the question the McKinsey Global Institute (MGI) report, Digital America: A Tale of the Haves and Have-Mores”, poses to all sectors of the American economy.

Looking at it through the lens of American healthcare—to tease out a road map for the business of healthcare—the report provides a compelling argument for aggressive hospital digitalization with the following key points:

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Topics: Hospital Workflows, Quality of Care, Digital Patient Engagement, Cost of Care, Patient Satisfaction, Patient Experience, Innovation, Technology

Innovation Starts on the Inside

Posted by Eva Chiang on May 23, 2016 11:09:22 AM

How UbiCare Challenges Its Employees to Do Better for Our Company, Our Clients and the Community

There are many great benefits to working in a small, high-performing business. One is that each of us has the opportunity to have a big impact. 

UbiCare's annual "UbiInnovation Challenge" is an opportunity for employees to bring fresh ideas to the company. Open to all staff here, the competition invites employees to present their ideas for improving the company's products, processes, sales and marketing.

UbiCare's mission—"Making Us All Better"—is to improve the healthcare experience through targeted, educational health content and software technology that connects hospitals and their patients before, during and after a hospital stay or a significant health event. We work to improve our client hospitals’ staff experiences as much as we help patients take better care of themselves and have better outcomes.

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Topics: Innovation, Community, Technology

5 Ways Our Culture Helps Us Change the World

Posted by Betsy Weaver, Ed.D. on Apr 26, 2016 3:00:00 PM

As we prepare to host some of Boston’s digital health innovators and aspiring entrepreneurs at our office April 27, during the Boston NewCo Festival, we’re reflecting on the mission that drives us and the other companies selected to participate in this event. We are here, quite simply, to change the world.

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Topics: Innovation, Technology, NewCo

UbiCare and the Startup Institute Focus on Innovation in CJR Patient Education

Posted by The UbiCrew on Apr 15, 2016 11:00:00 AM

The long-awaited Comprehensive Care for Joint Replacement initiative (CJR) became reality on April 1, 2016. Under CJR, hospitals must find ways to rein in costs, reduce complications and improve patient outcomes for hip and knee replacements—the most common joint-replacement procedures—in order to receive maximum reimbursements from the Centers for Medicare & Medicaid Services (CMS).

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Topics: Joint Surgery, Patient Outcomes, Hospital Readmissions, Comprehensive Care for Joint Replacement, Innovation

Patient Portal 2.0: How HealthEast Gets Meaningful Engagement From a Patient Portal

Posted by Todd Smith, MD on Feb 18, 2016 8:30:00 AM

By now it seems that every hospital has a patient portal. But is everyone—hospitals and patients alike—using them to their full potential? According to one survey, many patients still don’t know their providers offer portals. As providers, we also depend on getting patients to visit their portals to initiate patient-provider communication. When used well, portals help hospitals engage patients and meet Meaningful Use requirements. The challenge is in how to make good use of your patient portal.

HealthEast Care System was determined to use our portal to improve health outcomes through proactive, consistent health information that patients could access anywhere. Here’s how we did it.

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Topics: Meaningful Use, Patient Education, Quality of Care, Patient Outcomes, Guest Blog, Pregnancy Education, Digital Patient Engagement, Patient Provider Communication, Patient Portals, Health Care Interoperability, HealthEast Care System, Innovation, Customers

3 Takeaways for Hospital Executives from the Botched GOP Debate Entrance

Posted by Jackie Simon on Feb 12, 2016 2:30:00 PM

The GOP debate that aired Feb. 6 on ABC offered viewers a good laugh as candidates and moderators alike fumbled their entrances and introductions. “How could this kind of miscommunication happen?” many of us wondered. And what would the repercussions be for the candidates and debate organizers? 

The truth is, we all experience similar missteps (though admittedly less public) every day. And while our own stumbles may seem minor given the fact that they aren’t posted on YouTube for all to see, they still have implications for our goals—in the case of hospitals and health systems: improving patient experience, raising HCAHPS scores and reducing readmissions.

With that in mind, here are some lessons from the GOP debate entrance that hospital and other healthcare executives can apply to meeting their goals.

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Topics: Patient Education, Hospital Workflows, Patient-Centered Care, Innovation

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